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Retail Manager

at HCareers

Posted: 11/27/2020
Job Reference #: 9447_1524532
Keywords:

Job Description


    -Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu overall mission, vision values and strategies.
    -Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
    -Creates the first impression by supervising the standards of the retail shop and team in both customer service and inventory
    -Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
    -Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
    -Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
    -Ensures the retail store cashiers handles billing and cash in accordance with hotel's standards
    -Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
    -Ensures retail store team maintains compliance of all hotel policy and procedures
    -Performs tasks to establish and maintain departmental / employees' payroll, time of request and ensures meals and breaks are within state guidelines. Duties may include checking and auditing timekeeping records for compliance with established standards, maintaining time and attendance records.
    -Maintains inventory in retail store, creating the experience desired by our guest. Inventory control, ordering and merchandising

Develops and implements strategies and practices which support employee engagement:

    -Recruits and selects qualified candidates
    -Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
    -Communicates performance expectations and provides employees with on-going feedback
    -Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
    -Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
    -Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!