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Quality Assurance Manager
at MAAC Project
|Department:||Child Development Program|
|Location:||Administration - San Marcos, CA|
|FT/PT Status:||Regular Full Time|
Essential Duties and Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
*Develops, implements and maintains effective ongoing monitoring systems to include appropriate monitoring processes, reports, checklists and monitoring schedules [e.g. Self-assessment, Safe Environments, etc.].
*Reviews and revises monitoring processes as needed in consultation with key staff both at the Child Development Program and at MAAC Administration.
*Provides oversight for the design of a comprehensive system for on-going monitoring, data analysis, evaluation and report writing for all program service areas and management systems for the operation.
*Serves as the primary contact for monitoring of Program Partnerships; develops on-going monitoring schedules and coordinates technical assistance for program partners.
*Works closely with the senior management staff to provide the Program Director, Assistant Directors and other appropriate parties with regular reports and analysis of program compliance status, including but not limited to ChildPlus data analysis/ trends, Risk Assessment Center reports, other tracking mechanisms.
*Conducts and/or coordinates internal audits as needed.
*Ensures Corrective and Quality Improvement Plans contain content and strategies to address identified problem areas.
*Establishes and maintains a complementary partnership-type working relationship with the Director of Compliance & Learning and department heads when monitoring to coordinate and ensure such compliance as required at the agency level.
*Assists MAAC's Director of Compliance & Learning and other staff in developing and implementing tools to document and monitor compliance program for the Child Development Program.
*Works with Service Area & District Managers to develop, revise, and monitor various areas of compliance.
*Establishes and maintains positive, constructive working relationships with Program Partners to ensure their compliance with program requirements. *Ensures procedures are in place to maintain a high quality Child Development monitoring program, consistent with federally mandated performance standards and federal reviews.
*Provides ongoing technical assistance related to quality issues and challenges to management and center staff.
*Participates in monitoring centers on a semi-annual basis.
*Provides data to key staff and other management staff to assist with the development and implementation of a coordinated training plan that addresses planning and evaluation areas.
*Assists with reports and/or communication to the MAAC Board of Directors, Board or Policy Council Committees and/or the Head Start Policy Council. *Participates in the southern California Quality Assurance Compliance Cluster.
*Participates in recruitment and selection of compliance/quality assurance interns; Manages and supervises interns from local universities.
*May conduct monitoring and program evaluation of other MAAC departments/programs, if funding allows.
*Utilizes ChildPlus as a platform for monitoring, tracking and assessment.
*Researches, compiles and analyzes data and information to track and manage outcomes.
*Provide technical assistance and training activities as needed for staff.
*Serves on agency committees as assigned.
*Performs other related duties as assigned.
*Bachelor’s Degree in Early Childhood Education, Education, Psychology, Social Work, Public Administration, Quality Management or a related field with an emphasis in Early Childhood Education
*Five (5) years of increasingly responsible experience performing work in Head Start or a Child Development program, that includes a minimum of three (3) years of successful management and supervisory experience
*Experience working with State and Federal regulated Child Development Programs
*Proficiency in Microsoft Office Suite including Word, Excel, Outlook, Power Point, and databases such as ChildPlus
*Bilingual (English/Spanish) speaking, reading, and writing preferred
*Quality monitoring systems and programs operating in a non-profit setting
*ChildPlus and other data collection systems *Head Start Performance Standards, State Preschool and State Licensing Regulations and/or other related State or Federal requirements
*Provide, develop, manage and implement short and long-range strategies and plans related to areas of responsibility
*Plan, organize, direct and integrate the activities of comprehensive diversified programs to meet MAAC goals and objectives.
*Exercise judgment, diplomacy, discretion and a high level of independence in handling matters of a sensitive nature; promote and maintain positive staff, participant, and community relations.
*Understand, interpret, explain and apply MAAC policies and procedures and applicable federal, state, and grant requirements.
*Demonstrate excellent organizational and communication (verbal and written) skills.
*Design, modify, or administer written assessment instruments (e.g. pre/post tests and surveys).
*Provide ongoing staff training on data collection methods, evaluation concepts, and use of computers for data entry.
*Deal effectively with a wide range of individuals and organizations.
*Interact effectively with people of different cultures and socio-economic backgrounds, particularly in the context of human resources, non-profit organizations, and government agencies who work with persons from different cultural/ethnic backgrounds.
*Present proposals and recommendations clearly, logically and persuasively in public meetings.
*Represent MAAC effectively on a variety of difficult, complex, sensitive and confidential issues.
*Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
*Exercise sound, expert independent judgment within general policy guidelines.
*Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
*Establish and maintain effective working relationships with MAAC management, staff, community and business leaders, local elected officials, representatives of community, professional and business organizations and funding agencies, donors, volunteers, the media, the public and others encountered in the course of work.
Union Membership ( if applicable):