Monarch Blackhawk Casino

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Banquet & Catering Service Manager

at Monarch Blackhawk Casino

Posted: 10/1/2019
Job Reference #: 9310

Job Description

  • Job LocationsUS-CO-Black Hawk
    Employment Type
    Food & Beverage, Leadership
  • Overview

    Are you interested in…..

    • A Fast Track Career with Development and Career Advancement Opportunities?
    • Flexible Works Schedules and Referral/Attendance Bonuses?
    • Paid College Tuition, Free Meals, Discounted Transportation, Health Benefits and More?

    Monarch Casino Resort in Black Hawk is building a 23 story resort that will have over 500 rooms, 4 restaurants, and a full service spa/salon which is expected to open soon!

    Part Time and Full Time Team Members Will Enjoy:

    • Team Member (TM) Referral Program – Not only do we pay our current TM up to $600, we pay your referral up to $1,600
    • Education/Tuition Reimbursement up to $6,000 per calendar year
    • Career Development and Advancement Opportunities
    • Flexible Work Schedules
    • Drawings totaling $100 in Weekly Cash Prizes
    • Paid Trips to Atlantis Casino Resort and Spa
    • 1 Free Meal per Shift
    • Round Trip Bus Tickets for $4 per Day ($20 Savings)
    • Free Parking
    • Additional Premium Pay in Select Positions

    Full Time Team Members also enjoy:

    • Paid Vacation
    • 6 Observed Holidays
    • Health Benefit Insurance Package (medical, dental, vision, disability, and more)
    • 401k Retirement Plan with Company Match

    Don’t want to drive to Black Hawk? You don’t have to! Check out these casino bus routes at or As a Team Member of Monarch you can ride the casino bus for only $4 per day!


    Responsible for co-ordinating the delivery of all food and beverage for functions held in the Hotel and all details pertaining to functions being held in all Banquet and Meeting rooms in keeping with the standards prescribed by management. The position is primarily concerned with front of house activities.

    Job Description:

    1. Achievement of budgeted food sales, beverage sales and labour costs.
    2. Achieve maximum profitability and over-all success by controlling costs and quality of service.
    3. Participation and input towards F & B Marketing activities.
    4. Control of Banquet china, cutlery, glassware, linen and equipment.
    5. Completion of function delivery sheets in an accurate and timely fashion.
    6. Help in preparation of forecast and actual budget function sheets.
    7. Completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll input.
    8. Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.
    9. To supervise and co-ordinate daily operation of meeting/banquet set-ups and service.
    10. Completion of Banquet Bar Requisitions.
    11. Maintaining the Hotel Bar control policies and completion of necessary forms.
    12. Following of proper purchasing and requisitioning procedures.
    13. Maintain records for inventory, labour cost, and food cost etc.
    14. Follow-up each functions by completing a Function Critique and submit to the Sales & Food and Beverage Manager.
    15. Attendance and participation of weekly F & B meeting and Department Head meeting.
    16. To assist in menu planning and pricing.
    17. Development and maintenance of all department control procedures.
    18. Development and maintenance of department manual.
    19. Supervision of weekly payroll input.
    20. Provides function employee list and hours for gratuities distribution.
    21. Provides labour costing information for Function Statements.
    22. Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service
    23. Supervision of Banquet Bar Requisitions.16.Responsible for Hotel Bar control policies and completion of necessary forms.
    24. Following of proper purchasing and requisitioning procedures.
    25. Maintain records for inventory, labour cost, food cost etc.
    26. Be available to Hotel Staff at all times by pager.
    27. Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.
    28. Ensuring that services meet customer specifications.
    29. Quality of meeting room set-up.
    30. Liaise on an on-going basis with the Food and Beverage Manager to ensure all client needs and requirements will be met.
    31. Work with the Chef and Head Server to ensure all arrangements and details are dealt with.
    32. Greet the customer upon arrival.
    33. Provide quick service for last minute changes.
    34. Check Food & Beverage or coffee Break schedule if applicable.
    35. Dealing with customer complaints.
    36. Staff attitude and appearance.
    37. Teamwork/Relations with co-workers and management.
    38. Staffs are properly trained.
    39. Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.
    40. Co-ordinate the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.
    41. Participation towards overall Hotel Maintenance and cleanliness.
    42. Effective communication skills.
    43. Staff training and development.
    44. Department meeting being held monthly.
    45. Personal development and growth.
    46. Discipline of Personnel when required.



    Degree or three years Diploma in hotel Management or equivalent.


    Previous experience in similar Job role or minimum 4 years of experience as Banquet Supervisor or higher. Experience in Hotel management software and Point of sale software.

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    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!