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Training & Communications Manager

at MUFG Americas

Posted: 1/24/2019
Job Status: Full Time
Job Reference #: 10025471-WD

Job Description

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.

Training & Communications Manager, VP

Reporting to the Director, Strategic Initiatives and Operational Readiness in the Financial Planning & Analysis (FP&A) group at MUFG, the Training & Communications Manager will be responsiblefor ensuring a robust business partner, systems end user, and internal team communications strategy and strong communications program is established to better service the needs of MRSO constituents. This resource will also be responsible for ensuring operational readiness for business-as-usual activities through effective, recurring communications. The MRSO Training & Communications Manager is responsible for maintaining a comprehensive communications plan and developing and implementing tactics to deliver against that plan to increase overall partner and associate satisfaction. Ongoing responsibilities will also include developing and distributing all major MRSO executive communications, building and maintaining the MRSO internal team Sharepoint, MRSO business partner Sharepoint, and managing Bridge site content. Ongoing collection, analysis, and presentation of Voice of the Customer to track improvements against critical objectives.
Major Responsibilities:
Major responsibilities to include the following:
  • MRSO Business Partner and Stakeholder Communication Strategy - Development of a Comprehensive Communication Strategy for MRSO
  • Current State Communications Assessment/Inventory and Gap Analysis-evaluate the current communications being sent to business partners and internal team members to establish a baseline for current communications routines.
  • Communications Plan Development and Execution-Development of detailed communications plan for MRSO business partners and internal team.
  • Execution of the Communication Plan - Support for execution of the communications plan, the specific tasks it contains, and deliverables required for effective execution.
  • Email Communications Development and Delivery
    • Establishment of email distribution lists to impacted parties to ensure change is effectively communicated
    • Development communication materials to clearly communicate upcoming change, business benefit, user impact, and training / performance support provided
    • Assistance with the maintenance of a Sharepoint communication portal to house all critical documentation and reference materials related to the change event
  • Development and Management of Communications Template and Tools
    • Development of a standard template set for common communications and documentation
    • Establish guidelines for utilization of various communication vehicles and approaches for the team based on nature of content and audience
  • MRSO Sharepoint and MUFG Bridge Site Management
    • Manage Sharepoint (MRSO Business Partner and MRSO Internal Site) and Bridge (internal web site) content in collaboration with sub-team admins
    • Drive improvements in the design and delivery to promote continuous improvement and ongoing accuracy and timeliness of content
  • Voice of the Customer Data Gathering and Analysis-Post-Implementation Operations Reporting and Monitoring of KPI's and Voice of the Customer (VOC) related to implementation of new processes and procedures to support change
  • Support of the Development of Reference Guides and Training Materials for BAU and MRSO Systems and Process Change Activities
  • Learning Portal Content Management (LEAP)
    • Work with the training lead and SME's to identify and make changes in existing learning courses and content materials to support system and procedure changes that occur through enhancements or routine maintenance and maintain the content repositories
    • Add and update courses and content within the learning management system including course materials, job aids, and other resources and test the additions and updates prior to release
  • Operational Readiness for upcoming systems and operations changes responsible for managing the schedule of communications and coordinating messaging to end users and business partners related to upcoming system, operations, and procedural change to ensure full transparency of upcoming change and minimize business disruption

  • Minimum 5-7 years of relevant experience in Training, Education or Communications
  • Degree from a four-year college (e.g., B.A., B.S) or equivalent work experience
  • Strong background and experience with SharePoint
  • Ability to quickly understand business line needs and objectives
  • Strong analytical and skills
  • Strong organizational, collaboration, and communication skills
  • Ability to develop effective interpersonal networks within the organization (experience with complex organizational structures)
  • Process design and mapping experience
  • Strong organizational, collaboration, and communication skills
  • Ability to develop effective interpersonal networks within the organization (experience with complex organizational structures)
  • Must be a creative problem-solver and a creative problem anticipator who is able to anticipate complex issues and problems and takes proactive steps to prevent them from happening
  • Strong verbal/written communication and presentation skills
  • Ability to manage time effectively, set priorities and meet deadlines
  • Expert in using MS Office® products; e-learning tools experience
  • Strong work ethic, ability to make decisions, and work under tight deadlines
  • Proven effectiveness in fast-paced, demanding environment
  • Experience with Oracle Financial Applications (OFSAA, Hyperion, OBIEE) is a plus
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Application Instructions

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