Presbyterian Healthcare Services

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MGR-CLINIC-ABQ

at Presbyterian Healthcare Services

Posted: 9/25/2020
Job Reference #: 16459
Keywords: operations

Job Description

Requisition ID
2020-16459
Category
Clinic Administration
Default: Location : City
Albuquerque
Location : Name
4588 Paradise Hills NW Albuquerque, NM 87114
Default: Location : State/Province (Full Name)
New Mexico

Overview


Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days

Summary:
Coordinate and manage clinic service activities and staff to achieve continuous and optimal patient care. Schedules, assigns and supervises the work of the clerical & clinical staff. Acts as a resource person to staff in the department.

Responsibilities


Responsibilities:
*Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
*Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic resources.
*Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
Standard Work
*Integrate action plans into daily operations & execute action plans
*Achieve and sustain required results
*Resolve in the moment issues
*Ensure clinical bundles are used effectively
*Observe for and resolve patient safety issues
*Own and support continuous improvement activities
*Empower staff to generate ideas to solve OFIs

*Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems. Gathers necessary documentation to support proper handling of inquiries/complaints.
*Teaches and leads CQI and customer service processes. Involves the physicians and staff in improving daily operations of the program.

Standard Work
*Integrate action plans into daily operations & execute action plans
*Achieve and sustain required results
*Execute daily staffing within FTE budget
*Hire within FTE budget
*Manage temporary labor
*Orient new staff
*Ensure competency of staff & address gaps (incl primary source)
*Engage workforce
*Recognize and celebrate
*Provide feedback to performance
*Performance management and corrective action
*Integrate employee satisfaction action plans into operations and execute action plans
*Achieve and sustain required results for employee satisfaction
*Manage physician interactions
*Ensure Employee Retention Bundle is utilized effectively
*Ensure Hire Right Bundle is utilized effectively
*Foster communications among staff and among departments
*Resolve in the moment issues
*Ensure Customer Loyalty Bundle is utilized effectively
*Review and share customer satisfaction results
*Resolve in the moment issues
*Own and support continuous improvement activities
*Empower staff to generate ideas and share OFIs

*Provides leadership and supervision of clinical team to further the vision, values and strategies of PMG.
*Integrate new staff from MSO into the clinic operations including any site specific training
*Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.
Standard Work
*Execute daily staffing within FTE budget
*Hire within FTE budget
*Manage temporary labor
*Orient new staff
*Ensure competency of staff & address gaps (incl primary source)
*Engage workforce
*Recognize and celebrate
*Provide feedback to performance
*Performance management and corrective action
*Integrate employee satisfaction action plans into operations and execute action plans
*Achieve and sustain required results for employee satisfaction
*Manage physician interactions
*Ensure Employee Retention Bundle is utilized effectively
*Ensure Hire Right Bundle is utilized effectively
*Foster communications among staff and among departments
*Resolve in the moment issues

*Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
*Directs and coordinates all scheduling, check-in, check-out, and financial services activities within the clinic / department.
*Maintain budget performance and ensure financial targets are met.

Qualifications


Other information:
Licensure: State of New Mexico or Compact State Nursing License or Graduate Nurse Permit required
Academic Preparation:
*Degree from accredited academic nursing program (If a program is under conditional status, approval may be granted by system CNO)

*Minimum ADN preparation with expectation of BSN completion within 5 years of hire

* BLS within 90 days of hire

Education:
Essential:
* Associate Degree


Credentials:
Essential:
* Registered Nurse-NM

Benefits


Benefits
Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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