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Director of Operations
at PRO EM
The Director of Operations is responsible for leading, optimizing, and increasing the organizational capability and effectiveness to provide the most reliable products and services within the event rental industry. You will ensure reliability by delivering all inventory to all event sites the first time on time in good condition installed correctly in a timely fashion. Upon completion of all events the inventory will be removed from the event site on time in one trip and returned to the warehouse in the same condition it was delivered to the event. Managing the reliability of the company will ensure all customer expectations are met through execution of quality control, inventory control, training, safety, fleet management and labor management.
Inspire and motivate a team of 150+ Project Managers, Asset Managers, Dispatchers, Installers, Crew Leads, Fleet Techs, Power Generation Techs, and Warehouse Staff.
Develop and drive a continuous improvement culture throughout the organization and hold the team accountable to achieving measurable improvements upon existing standards.
Manage the accuracy and quality of all equipment loaded for delivery and returned to the warehouse including quality control to ensure equipment is cleaned, repaired and returned to stock.
Implement changes to develop, manage, and evaluate processes that ensure reliability and successful execution of events.
Accurately manage all inventory to ensure quality of product and trustworthy data within the ERP.
Oversight of all pulling, staging, loading, unloading, and return to stock for all departments including Tenting, Tables, Chairs, Staging, Flooring, Portable Restrooms, and Power Generation.
Maintain cleanliness and upkeep of all facilities, yards, and fleet.
Provide cost-analysis for equipment purchases and repairs.
Work within designated Operations Labor and Non-Labor COGS budget to control sub rentals and consumable supplies through proactive management.
Interface with Account Executives, Project & Event Managers and Management Team to ensure all paperwork and documentation is given to the appropriate staff and completed as outlined within SOPs.
Minimum of 5 years experience in Management, Warehousing, Distribution, Dispatching, and Inventory Control
Demonstrated results building, maintaining and improving reliable products and services that meet and exceed customer expectations.
Strong interpersonal and leadership skills
Strong focus on accountability and logistics
Excellent customer service and ability to communicate with all levels of the organization
Spanish bilingual communication skills a plus
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.