Santa Ana Star Casino Hotel
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at Santa Ana Star Casino Hotel
|Employment Status|| |
The Beverage Supervisor is responsible for overseeing the beverage department. The focus will be on training the beverage staff to provide excellent guest service while controlling costs. Works directly with the Food and Beverage Manager to focus on supervision, training, hiring, scheduling, quality control, ordering, and inventory while maintaining proper service and staffing levels.
* Functions as the trainer of all new beverage staff, ensuring that all staff are consistent and properly trained.
* Ensures that all food and beverage products served meet the established specifications and standards.
* Ensures that proper levels of service are provided based on forecasted needs.
* Responsible for compliance and enforcement of applicable Casino Control Act and Commission regulations and all internal controls governing safe service and storage of alcoholic beverages.
* Addresses team member concerns and resolves conflicts.
* Communicates variances from established standards to the Food and Beverage Manager. * Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
* Directly supervises all Beverage Staff to ensure fulfillment of their job responsibilities as outlined in their job description.
* Facilitates and schedules breaks without interruption in guest service.
* Ensures there is always adequate staff on the casino floor to properly and timely serve all guests.
* Ensures there is always adequate product in the bars, warehouse, and drink stations at all times to ensure product is available for guests.
* Ensures inventory is completed daily based on casino volume.
* Logs time and attendance correctly for staff.
* Prepares any verbal or formal written documentation.
* Assigns Bartenders, Servers, Barbacks, and Beverage Servers to their work areas in the casino and periodically determines that they are working effectively in their assigned areas.
* Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
* Completes all financial reports as necessary.
* Performs other duties as assigned.
- Preference is given to qualified Santa Ana Tribal members.
- High school diploma or GED required.
- New Mexico liquor server’s license required.
- Minimum of 2 years of job related experience.
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills.
- Professional appearance required.
- Comply with the approved company dress code.
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Bi-lingual and multi-cultural experience preferred.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
- Proven ability to multi-task.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must be able to walk and stand for extended periods of time.
- Must be able to lift up to 25lbs.
- Must be able to work well in fast paced, customer oriented environment.
- Physical ability to safely perform the essential job functions of the position.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud. Employee will be exposed to a second-hand smoke-filled environment.
Hazards include working around moving equipment/machinery. Equipment and machinery must be properly used or they can be potentially hazardous.