Steward Health Care System
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Performance Administrator Supervisor
at Steward Health Care System
Steward Health Care Network (SHCN) takes pride in its community-based care model, which drives value-added tools and services to our communities, patients, physicians, and hospitals across the continuum of care. In addition, Steward Health Care Network promotes care coordination and collaboration within the network in order to provide high-quality, efficient care to patients. With Steward in the community, all residents can be sure that there is a world class doctor close to where they live.
The network is also responsible for the implementation and execution of our managed care contracts, medical management services, quality improvement programs, data analysis, and information services.
The Performance Administrator Supervisor will manage and lead the team of Performance Administrators and Clinical Performance Administrators. This supervisor will be responsible for an onsite and remote team that works in collaboration with provider practices focusing on improving quality and closing healthcare gaps for patients. This supervisor will also be responsible for working with other departments to ensure collaboration and consistency with gap closures due to the different roles that address specific gaps in care.
- Oversees the daily activities of each team member to ensure metrics are met that benefit the patient and the business. To include the assignment of patients that need to be called in different platforms.
- Log and report on key metrics to ensure all team members are working to the best of their abilities. Work with leadership to identify areas of opportunity in the operations, while creating a solution to further streamline operations. To include monthly reporting.
- Ensure team members are trained appropriately and are current on all internally assigned trainings.
- Conduct regular 1x1s, 90 day and annual reviews to develop staff. To include the monitoring of call metrics and quality.
- Be visible and available to the team members, while providing ongoing support and mentorship towards the teams development
- Works collaboratively with assigned Performance staff, Office Managers, and practice staff to coordinate improvement efforts related to overall performance.
- Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
- Ensures compliance with all applicable Federal, State and/or County laws and regulations related to coding and documentation guidelines for Risk Adjustment and HEDIS measures.
- Ensures standards of care are held when managing PHI, as this role is coordinating office visits for screenings.
- Work with Talent Acquisition and assist in the recruiting process to help identify qualified candidates for open positions.
- Assist with other operational needs as they arise.
Education / Experience / Other Requirements
- High School Diploma or GED, Associates Degree preferred
Years of Experience:
- A minimum of two years of physician practice or customer service experience preferred
- A minimum of two years previous supervisory experience
- A minimum of two years in call center environment
- Microsoft Office, strong knowledge in Excel
- Electronic Medical Record experience preferred
Equal Opportunity Employer Minorities/Women/Veterans/Disabled