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Information Security Project Manager - Cisco UCCE/UC skills


Posted: 3/26/2019
Job Reference #: 02DKT
Keywords: operations

Job Description

TTEC, formerly TeleTech, is seeking an Information Security Project Manager to join our TTEC Digital Solutions team.   This is a telecommuting opportunity with client site travel requirements. 

Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

What you'll be doing: 

As part of our Cloud Managed Services practice, you will provide security remediation services in a client facing environment.   TTEC's customers rely on us to keep them compliant with both FedRAMP and FISMA Moderate security requirements.  This position will be responsible for reviewing vulnerability scans and other assessments from our Information Security team and identifying what actions need to be taken by which department (infrastructure, network, applications) and managing that process to successful completion.

What you'll be doing:

  • Review vulnerability scans and identify what component of the reference architecture needs to be remediated.

  • Open tickets with the relevant team(s) and provide guidance where possible on what steps may need to be taken.

  • Work with the relevant technical team(s) to agree on the remediation action and define the milestones and dates.

  • Provide feedback to the Information Security Engineer assigned to each account with the relevant data to properly complete and update the required Plan Of Actions & Milestones (POA&M) documentation.

  • Frequent and direct contact with engineers, senior level managers, directors and executives to provide technical expertise and status

  • Ensure data privacy for our clients' customer data and our own intellectual property and other confidential data.

  • Assist Risk Management with fraud detection, documentation, and prevention

  • Develop weekly status reports providing project progress and issues to client and account team

What skills you'll need:

  • Knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software

  • Thorough understanding of IT security regulations and compliance, including PCI, SOX General Computing Controls, and SSAE 16 SOC I and SOC II, HIPAA and AICPA Trust Services Principles.

  • Ability to communicate effectively, both in writing and speech, as well as being able to prepare and present IT related material to a wide variety of audiences, including non-technical executives and management and on occasion, to large groups

  • Collaborate with and advise a security operations program that through automated and continuous monitoring that can detect, contain, and mitigate incidents that could compromise sensitive data, or impair information systems

  • Keen attention to detail

  • Ability to travel up to 20%


Who We Are:

TTEC, formerly TeleTech, is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 

What We Offer:

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!