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Manager III, Sales Service Delivery
TTEC is seeking a seasoned SalesManager to join our team.
As part of the TTEC Engage division,you will manage a team of sales professionals supporting one of the world'smost world renown and prestigious digital brands. This position will serve as aliaison between TTEC and our client with respect to increasing revenue,improving customer and client satisfaction and expanding the scope of theprogram. We leverage our more than 30 years of best practices to build customervalue and loyalty through creating amazing experiences for not only ourclients, but each other.
What you'll be doing:
Hire, train and coach a team ofsales personnel on their sales ability including managing to metrics. Evaluate all sales personnel on their ability to make a prescribed number ofdials per day and meet a set amount of available phone time. Manageperformance that meet or fail to meet the set standard for dialing and talktime. Responsible for meeting designated team metrics provided by thepartner and/or program management. Manage your team to individual metricsvia coaching, mentoring and counseling. Maintains proper scheduling ofresources and manage their team to maintain program service levels in answeringcalls. Insure that team receives proper training to maintain program andpersonal growth.
Oversee sales personneldocumentation of telephone contacts for the purpose of evaluating the database,along with passing qualified leads to field sales reps.
Supervise outbound sales personnelin the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and accountprofile.
Maintain open lines ofcommunications with specified client contacts for the purpose of strengtheningand enhancing the TTEC client relationship.
What you'll bring to us:
- Sales management experience required
- Call center management experience preferred
- 6 years consultative/technology sales experience required
- 2 years online advertising/digital marketing experience
- Direct or Channel sales experience preferred
- Strong, confident telephone voice
- Inbound/Outbound telesales experience required.
What skills you'll need:
- Strong understanding of TTEC's business, core values and goals
- Ability to hire, lead and coach outbound sales reps
- Self-starter & strong business communication skills.
- Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
- Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook. - Type a minimum of 30 words per min
At TTEC, you can enjoy a fast-pacedcareer that offers exciting professional development and career growthopportunities. Our dynamic and inclusive culture is based on a set of valuesthat guide our relationships with clients, their customers, and each other.With 49,500 employees operating across six continents, we use a blend oftechnology and humanity to help clients provide a great experience to theircustomers, build customer loyalty, and grow their business. Together, our twodivisions, TTEC Digital and TTEC Engage, help brands make every interactionthey have with a customer simple, personal and exceptional. So jump on board,join our journey, and take your career amazing places along the way!
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.