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Temporary Licensed Operations Manager - Commerical Healthcare Enrollment - September 2020 start - Remote at Home


Posted: 6/26/2020
Job Status: Contract/Temporary
Job Reference #: 02P67
Keywords: operations

Job Description

Temporary Licensed Operations Manager - Commerical Healthcare Enrollment - September 2020 start - Remote at Home


Temporary Licensed Healthcare Enrollment Operations Manager



Wheneverything's connected, how we connect is everything and we'd like to connectwith you too!  We're looking for you to help us deliver amazing customerexperiences as an Service Delivery Manager with.You'll help us continually find ways to exceed customers' needs and build therelationships that keep them delighted and loyal.



What you'll be doing:

Managing the day to day sales delivery of licensed agents for Commercial plan healthcare policy enrollment


Ona typical day, you'll: 

·       Create andmaintain a positive work environment

  • Ensure 100% delivery of all contractual and quality service goals, service level attaining revenue targets, bonus, and avoiding penalties
  • Manage day-to-day operations and deliverables
  • Improve the key success metrics associated with goals. These include:
    • Customer Satisfaction Score
    • Service Level Goals
    • Quality Goals
    • FCR - (First Call Resolution)
    • RPC - (Revenue Per Call)
    • Maintaining 80% Coaching Action Plan (CAP) utilization
  • Actively manage the staff, support, motivate and retain an outstanding team  
  • Manage the communication
  • Escalate system level issues to the appropriate systems/IT support/vendor team 
  • Ensure compliance with TTEC 's processes and tools, system changes

Why You? What You Bring:
Connectionsare everything here at TTEC. That means we connect with our customers, ourteammates and most importantly with you. And the ability to connect yourself is what you bring to the tablealong with the following:

  • Ability to lead and partner successfully with teams, management and client
  • Ability to manage multiple, complex, on-going tasks and projects
  • High level of integrity, judgment and follow through
  • Strong coaching, people, and leadership skills
  • Strong attention to detail
  • Strong analytical, verbal and written communications skills
  • Technology acumen and reporting
  • Strong coaching skills
  • Call center experience
  • Experience with First Notification Insurance Claims Customer Service

Why TTEC? What WeOffer:

Whenyou join TTEC, you become part of the family. Because we want to see yousucceed and thrive, we offer benefits and perks such as the below to supportyour quality of life, goals, and future needs:

      Be Financially Sound

      We want you to reach your personal andprofessional goals and offer financial benefits such as:

·       Healthand flexible spending accounts

·       Retirementplans

·       Tuitionreimbursement programs

·       Financialwellness program

We believe in investing in our people and theircareer development, which is why we offer a variety of courses and programs thatenable you to develop new skills and gain new insights such as:

·       Mentorship programs

·       OurWomen in Leadership program connects employees globally with learning,networking and mentoring opportunities

·       Professionaldevelopment courses in TTEC University

·       Scholarshipprogram and tuition reimbursement

·       Visibilityin our global career pathing and internal mobility opportunities

We support healthy living and have the tools andresources to help you such as:

·       It'sOk, We're All Human wellness program

·       Wellnessincentives

·       Companyhealth and wellness programs

·       Dedicatedhealth and wellness navigators and employee assistance programs

·       Generouspaid time off and other leave of absence programs

Be the Difference

You'll have the opportunity to makea positive impact in your community:


·      Through our employee-driven global grant program, you'll have theunique opportunity to apply for a grant focused on helping a local educationalorganization in your community

·      Our team helps fundraise and volunteer their time in theircommunities


Ifyou're a military veteran, active duty guard or reserves, or a military spouse:
We valueyour experience and believe you're prepared and battlefield-ready in thecivilian world to take on TTEC's most innovative and challenging projects. Yourhands-on experience with globalization means you're prepared to interact withour clients and employees around the world. Overcoming adversity and adaptingto change has prepared you to execute in our dynamic environment. We arelooking for team members where leadership is baked in from Day One. Whereinnovation and disruption are part of your DNA. We know that no job is asimportant as serving one's country, but we hope you'll find delivering amazingcustomer experiences to be another purpose worth serving!


For more information about TTEC,visit or search #ExperienceTTEC throughout social media to engagein the global conversation.


As a condition of employment, TTEC requiresall employees hired in the United States to successfully pass a backgroundcheck, and, depending on the location and client program, to successfully passa drug screening.  TTEC is an Equal Opportunity Employer.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!