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Senior Manager - Aircraft Maintenance

at United Airlines

Posted: 3/23/2019
Job Status: Full Time
Job Reference #: ORD00001707-SR

Job Description


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Technical Operations


The Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Reporting to Managing Director Maintenance Hub, leadership of all Technical Operations activities within the hub station ensuring the highest levels of safety, operational performance and regulatory compliance whilst maintaining a strong focus on product & process improvement, cost control, productivity and team building. Supports Managing Director to plan and actively manage both long range and day to day maintenance operations within the hub station. Works closely with direct reports and labor to insure optimal productivity, positive labor relations and adequate resources are available to support the mission.
  • Execution of departmental strategy and business plan through direct leadership of station maintenance personnel
  • Shared responsibility for budgetary compliance and cost control within the station
  • Provide leadership and direction to maintenance organization including labor workforce to maximize productivity and output in accordance with collective bargaining agreements where applicable whilst ensuring necessary resources are available. Build / reinforce a fair and respectful work environment through consistent application of CBA work rules and company policies
  • Execute station performance goals and objectives aligning with divisional and company goals. Maintain a high level of awareness of operational, financial, compliance, safety and human resource related performance objectives
  • Ensure safety and security of aircraft and operations
  • Interface with regulatory authorities and local governments to ensure regulatory compliance of technical operations activities
  • Maintain a high level of communication with all levels & employee groups within the station
  • Report status of operations, highlighting significant events to MD whilst providing direction to assigned station personnel to ensure divisional objectives are achieved
  • Identify key issues needing to be addressed and assign projects where applicable

Key Outputs:

  • Meets or exceed operational performance goals including on-time performance, maintenance check span, productivity and safety objectives
  • Meets or exceeds business plan objectives while maintaining a fiduciary responsibility and accountability
  • Identifies the need for change and/or improvement and executes the same involving the appropriate people and level of resources as needed
  • Builds and maintains professional and productive work environment for labor groups and management teams
  • Effectively communicates with employees of all levels aligning the team for success


  • Bachelor's Degree in Aviation Management, Engineering, or related field, or comparable experience


  • FAA A&P Certificate


  • Extensive knowledge of aircraft maintenance operations and applicable FAA 14CFR rules & regulations required
  • Strong background and technical knowledge on fleet types operated and maintenance programs preferred
  • Experience with TSA rules and regulations concerning A/C safety & security preferred 
  • 8 years in the aircraft maintenance industry with a minimum of 3 years in management involving a leadership role required
  • 2 years in a leadership role within a large maintenance organization including a unionized labor workforce preferred
  • International vendor, contract and regulatory experience (for International region leadership) required
  • Strong cultural awareness to build and maintain professional relationships on a global basis preferred


  • Regular attendance and punctuality in accordance with United's policies is required
  • Attendance is required at work location