Valleywise Health

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Supervisor Patient Access

at Valleywise Health

Pay: $20.55 to $32.88/hour
$20.55 - $32.88
Posted: 10/27/2020
Job Status: Full Time
Job Reference #: 29468
Keywords: hospital, patient

Job Description

Facility: Valleywise Comprehensive Health Center - Peoria

Department: VCHC Registration

Schedule: Regular FT 40 Hours Per Week

Shifts: Varied

Under the direction of the Patient Access Manager, the Supervisor Patient Access provides leadership and oversight of the Patient Assistance Center. Supports scheduling, pre-registration, insurance verification, authorizations, and customer service for primary care and specialty care. Responsible for supervising day-to-day operations of centralized pre-services in a call center environment. Monitors productivity and performance standards while providing back-up coverage for all functions to enable the department to achieve its productivity and goals.



  • Requires a high school diploma or GED
  • Prefer an Associate's or Bachelor's degree in Business, Finance, Healthcare profession or related field.


  • Must have a minimum of five (5) years of progressively responsible patient access operations experience within the registration, scheduling or referral process in a hospital or physician office setting that demonstrates an understanding of the required knowledge, skils and abilities.
  • Prefer experience in a supervisory capacity.

Specialized Training:

  • None


  • Lean Six Sigma preferred.
  • Certified Healthcare Asscess Associate (CHAA) preferred.

Knowledge, Skills & Abilities:

  • Must have knowledge and understanding of insurance verification and DES/AHCCCS programs and eligibility factors.
  • Requires excellent data entry skills including, 10-key by touch, and the ability to type 40 words per minute accurately.
  • Basic math skills required.
  • Basic knowledge of medical terminology required.
  • Basic knowledge of third-party payors required.
  • Must have the ability to supervise and coordinate the work of subordinate personnel in a manner conducive to full performance and high morale.
  • Must be approachable, people oriented, and a good listener.
  • Must be able to communicate effectively and have excellent customer service skills.
  • Must possess the ability to think critically in stressful situations, effectively communicate both written and verbal, and strong computer skills and functional knowledge of systems and applications.
  • Requires the ability to be a creative, independent thinker.
  • Must exhibit a high degree of professionalism, customer service, and enthusiasm.
  • Must possess solid analytical and problem-solving skills.
  • Bilingual in Spanish preferred.
  • Data collection, interpretation skills required.
  • Must be a change agent able to develop, implement and maintain policies and processes.
  • Requires the ability to read, write and speak effectively in English.



Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!